Shipping and returns

How we make your order

When you send an order request, we check the options, personalization and uploaded files, then email you a payment link. Printing starts after payment.

If there is a problem with a layout or photo, we write to you before printing and print nothing until you reply.

Timing

Production time depends on the product: a poster prints faster than a photo book. We give estimated production and delivery times in the email with your payment link, before you pay.

Once the order is with the carrier, we send a tracking number if the carrier provides one.

Shipping cost

Shipping depends on the size and weight of the order and the destination. We calculate it for each order and include it in the payment link, so you see the full total before paying.

Where we deliver

We deliver mainly within Ukraine, and to the countries listed at checkout. If your country isn't listed, write to us and we'll check whether we can deliver there.

Damaged or faulty items

Please check your order when it arrives. If an item is damaged in transit, misprinted or not what you ordered, write to us within 14 days of delivery with photos of the item and packaging.

We will reprint the item or refund you. You don't pay for the replacement delivery.

Returns

Personalized items made to your specification (with your text, photos or design) can't be returned unless they are faulty, because they are made to individual order.

For other items, your statutory consumer rights apply. To start a return, write to us and we'll explain the next steps.

Cancelling

You can cancel free of charge until the order goes to print. Once printing has started we can't cancel, because the item is being made for you.