Questions and answers

Choose a product and options, add it to your cart and send an order request. We check the details and email you a payment link with the final total including shipping. Once you pay, we print and send your order.

Every item is printed for you, so we check the options, text and files first. That way you pay for an order that's already confirmed. Payment happens on the payment provider's secure page.

Yes, until it goes to print. Write to us as soon as you can with your email and what you ordered.

Type your text on the product page before adding it to the cart. Photos for photo books, albums and prints are uploaded after ordering, through a link we send you.

For photo books, memory books and custom stickers we send a proof for approval. Personalized posters are checked by a person, and if something looks wrong we write to you before printing.

Yes. Describe what you need on the Custom printing page and we'll suggest a format and price.

The paper and weight are listed in each product's specifications. Posters come on Art Matt paper, 200 or 300 gsm.

We prepare files so the colours come as close as possible to the design. Screens show colour differently, though, so the printed shade may differ slightly from what you see on your phone or monitor.

The higher the resolution, the better. Photos from a recent phone usually work. If a file is too small for the size you chose, we tell you before printing.

Within Ukraine and to the countries listed at checkout. If yours isn't listed, write to us.

It depends on the product and the address. We give estimated production and delivery times in the email with your payment link, before you pay.

We calculate it for each order and add it to the payment link, so you see the full total in advance.

Write to us within 14 days of delivery with photos of the item and packaging. We'll reprint it or refund you.

Personalized items can't be returned unless faulty, because they're made to individual order. For other items, your statutory consumer rights apply. See Shipping and returns for details.

Yes: cards and calendars for a team, stickers and business cards for a brand, photo books for events. Send a request on the Custom printing page with an approximate quantity and we'll prepare a quote.

Mention it in your request and we'll tell you which documents we can provide.